Find out exactly how J7Game collects, uses, and protects your personal data. We operate in full compliance with the LGPD and with complete transparency for Brazilian users.
A J7Game takes its users' privacy seriously. This Privacy Policy clearly and directly explains what personal data J7Game collects when you use the platform, why it is collected, how it is used, who it may be shared with, and what your rights are as a data subject under the Lei Geral de Proteção de Dados (LGPD – Law No. 13.709/2018). Please read this document carefully. By using any J7Game service, you confirm that you have read and acknowledged this policy.
J7Game is a Sports Betting and online casino platform operated for users in Brazil, accessible at j7game.net. For the purposes of the LGPD, J7Game acts as personal data controller, meaning it is the entity that makes decisions about how user data is collected, processed, and stored.
This Privacy Policy applies to all services provided by J7Game, including Sports Betting on Brasileirão Série A, Copa do Brasil, Libertadores, MMA/UFC, basketball, and other sports; online casino with slots, crash games, roulette, blackjack, baccarat, and live tables; and all account features, payments, bonuses, and support available on the platform.
The official contact channel for privacy and data protection matters is the email suporte@j7game.net or the live chat available 24 hours a day directly on the platform.
When creating an account and using J7Game, you voluntarily provide the following data:
While you use the platform, J7Game automatically collects the following technical data:
When you contact J7Game support via live chat or email, the content of those conversations is stored for dispute resolution, service improvement, and regulatory compliance purposes. You are notified of this storage at the start of each chat session.
J7Game uses the data it collects exclusively for the following purposes:
J7game does not use your data for sale to third parties, to build profiles for other companies' advertising, or for any purpose not described in this policy. If a new purpose is identified in the future, this policy will be updated and you will be notified before your data is used for that new purpose.
The LGPD requires that every processing of personal data have a specific legal basis. J7Game grounds the processing of your data on the following bases set out in Article 7 of Law No. 13,709/2018:
If you have any questions about the legal basis for a specific processing activity, please contact J7Game through the privacy channel.
J7game shares your personal data only with the categories of third parties described below, and strictly to the extent necessary for each purpose:
To process deposits and withdrawals via Pix, TED, credit/debit card, PicPay, and Mercado Pago, your financial data is shared with the respective partner financial institutions and payment processors. These partners operate under their own security controls and PCI-DSS certifications, and are contractually required to use your data solely for processing transactions.
For the KYC process, identity documents and data may be shared with specialized identity verification services that operate in compliance with Banco Central do Brasil regulations and the LGPD.
To operate live casino games, slots, and crash games, minimal session data (such as an anonymous user identifier and bet amount) is shared with providers including Pragmatic Play, Evolution, and Spribe. These providers do not receive personally identifiable information such as name, CPF, or email.
J7game may be legally required to share data with regulatory bodies, tax authorities, judicial authorities, or law enforcement agencies pursuant to a court order, administrative request, or regulatory obligation. In such cases, j7game shares only the data specifically requested.
J7game does not sell, rent, or share personal data to marketing companies, third-party email lists, or any other organization for commercial purposes not directly related to the platform's services.
J7Game employs a comprehensive set of technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. The key safeguards in place are:
In the event of a security incident that could pose a relevant risk or harm to data subjects, J7Game will notify affected users and the National Data Protection Authority (ANPD) within the timeframes established by the LGPD.
J7game uses cookies and similar technologies to ensure the platform functions correctly, enhance the user experience, and analyze browsing behavior in aggregate. See the types of cookies we use:
These cookies are essential for the platform to function. They cover authenticated session management, betting cart storage, and basic security preferences. Disabling them is not possible without compromising platform functionality.
We use analytics tools to understand how users navigate J7Game — which pages are visited most, how much time is spent in each section, and where navigation issues occur. Data is collected in aggregate and anonymous form, without identifying individual users.
These cookies store user preferences such as selected language, favorite sports on the home screen, and betting settings. They allow the platform to remember your choices across different sessions.
You can configure your browser to block cookies or to prompt you before any cookie is stored. Most modern browsers — Chrome, Firefox, Safari, Edge — include cookie management options in their privacy settings. Please note that disabling certain cookies may affect platform functionality.
J7Game retains your personal data for as long as necessary to fulfill the purposes described in this policy and to meet applicable legal and regulatory obligations. General retention periods are:
Once the applicable retention period expires, data is securely deleted or irreversibly anonymized. Data that must be kept longer due to a court order or ongoing investigation will be retained until the matter is resolved.
The LGPD grants you, as a personal data subject, a set of rights that J7Game is fully committed to upholding. Here is what you can request at any time:
Request a copy of all personal data J7Game holds about you, including the purposes for which it is used and with whom it has been shared.
Request a correction of any incomplete, inaccurate, or outdated data in your J7Game account at any time through support or directly in your account profile.
Request the deletion of your personal data, except where retention is required by law (such as financial transaction records).
Receive your data in a structured, machine-readable format for transfer to another controller, in accordance with ANPD regulations.
Object to data processing based on legitimate interest when you have a valid reason related to your specific situation.
Withdraw at any time the consent given for processing activities based on this legal ground, such as receiving marketing communications.
To exercise any of these rights, submit your request to suporte@j7game.net with the subject line "LGPD Rights" or reach us via live chat. j7game will respond within the legal deadline of up to 15 business days. Identity verification may be required before your request is processed.
In some cases, personal data of J7Game users may be processed by servers or partners located outside Brazil. This can occur, for example, with cloud infrastructure providers or casino game suppliers with international operations.
When data is transferred internationally, J7Game applies the following safeguards in accordance with Article 33 of the LGPD:
Data transfers never result in a lower level of protection than that guaranteed by the LGPD to the data subject.
J7Game is a platform exclusively for users aged 18 and over. The platform does not intentionally collect data from minors. During registration, age verification is carried out using the CPF and date of birth provided, cross-checked against official databases.
If j7game determines that data has been collected from a user under 18, the account will be immediately suspended, the data will be deleted, and any balance will be refunded to the original payment method. Legal guardians who discover that a minor in their care has been using the platform should contact support immediately so the appropriate steps can be taken.
We recommend that devices shared with children and teenagers at home have parental control software installed to prevent access to online gaming and betting platforms.
J7Game may update this Privacy Policy periodically to reflect changes in legislation, internal data processing practices, or new services offered on the platform. The date of the most recent update is always shown at the top of this page.
When changes are material — meaning they significantly affect how your data is used — you will receive an email notification at least 7 days before the changes take effect. For minor or purely clarifying updates, changes may be made without formal prior notice.
Continued use of the platform after the effective date of any changes constitutes implicit acceptance of the updated policy. If you do not agree with the changes, you may close your account before the effective date and request deletion of your data.
As required by the LGPD, J7Game has appointed a Data Protection Officer (DPO), responsible for handling communications regarding the processing of personal data and serving as the liaison between data subjects, J7Game, and the National Data Protection Authority (ANPD).
To exercise your rights as a data subject, report security incidents, raise questions about data processing, or get in touch regarding any matter related to this policy, please use the channels below:
The response deadline for requests related to data subject rights is up to 15 business days from the date the request is received, as stipulated by the LGPD. Urgent requests related to security incidents are handled with the highest priority.
Six privacy and data security pillars you can see in action every day on the platform
All communication between your phone or computer and J7Game's servers is encrypted using the same security standard adopted by digital banks such as Nubank and Itaú. Your data is never transmitted in an exposed form.
Credit and debit card data is tokenized in compliance with PCI-DSS, the most rigorous standard in the financial industry. Your actual card number is never stored on J7Game servers — only a unique encrypted token.
J7game operates in compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018). This means every data processing activity has a defined legal basis, a clear retention period, and a channel through which you can exercise your rights as a data subject.
J7game does not sell, rent, or share your personal data with advertising companies, third-party email lists, or any external organization for purposes not directly related to the platform's services.
You can access, correct, port, or request the deletion of your data at any time. J7Game's privacy channel responds within 15 business days, with identity verification to keep your account secure.
Promotional communications via email or SMS are only sent to users who have opted in. Withdrawing consent is simple — just click "unsubscribe" in any email or contact support.
Straightforward answers to the most common questions about data protection on the platform
This Privacy Policy should be read together with the Terms and Conditions of j7game, which govern general use of the platform, and with the Responsible Gambling. All of these documents together form the policy framework governing the relationship between J7Game and its users.